Satisfied Patients, Better Business
By creating a better patient experience, we ensure that hospitals receive amazing reviews so people searching for a hospital of choice, will select yours.
Because at Gardner Group we care about each of our patients, we go the extra mile to ensure they’re satisfied with every aspect of their experience. When patients sign up for funding such as Medicaid, MediCare, and county programs, there can be a large number of stumbling blocks throughout the process. The patients can become confused throughout the verification process, especially when it comes to adhering to a tight time frame. If the process is done incorrectly, then that patient will lose funding and the hospital won’t get paid for the service.
Most companies will hound patients mercilessly, urging them to complete each step. They act more like rough-neck bill collectors than representatives of a caring medical practice. This can cause patients to become upset and refuse to cooperate. However, Gardner Group puts patients first. We will drive to patient’s houses, transport them where they need to go to acquire documentation, help bundle necessary documents and verifications, and help submit them to the funding agency on time.
The result is exponentially better success, happier patients, and less lost revenue. With these higher patient satisfaction reviews, your hospital attracts higher quality patients who have upstanding insurance, boosting your commercial insurance ratio, and providing higher reimbursement.